Shipping & Delivery

PROCESSING & DISPATCH

In partnership with NZ Post, we ensure every order is handled with care and precision:

Ready-to-Ship Pieces: Dispatched within 1-2 business days.

Custom or Pre-Order Creations: Lovingly handcrafted to order and dispatched in 6-9 weeks.

A track-and-trace number will be provided as soon as your treasure departs, and a signature on delivery safeguards its arrival.

DELIVERY TIMEFRAMES & COST

*Australia and International orders depend on local customs processing, which may occasionally extend delivery times.

EXPRESS OPTIONS

For moments when timing is everything, express courier service is available on request. Please contact The House to arrange a bespoke express shipment.

CUSTOM MADE-TO-ORDER PIECES

Certain designs are crafted exclusively for you. These custom or pre-order jewels require 6-9 weeks of artisanal creation before dispatch - time devoted to ensuring every detail meets our heirloom-worthy standards.

DUTIES & TAXES

For Australia and all International destinations, local customs authorities may impose import duties, taxes, or fees, especially if over a certain threshold, which remain the customer’s responsibility and may be collected upon delivery.

RETURNS & REFUNDS

Please note that all purchases are final. Kindly review our Returns & Refund Policy for full details.

CONTACT THE HOUSE

For any questions, assistance or special requests, we invite you to reach out to The House at any time.

From our Almaari to your doorstep, each jewel travels with the same artistry, care, and quiet elegance that defines The House of Almaari.